Our Code of Conduct ensures that we can grow sustainably as a purpose-led company. Lenus offers coaches the business tools that enable them to spend more time interacting with their clients and less time on administration. This way, their clients pay less for administration and get more coaching for their investment. This is a democratization of personalized training, and we believe that our intelligent system will significantly improve the health of many people who would otherwise be unable to access traditional personal trainers due to a high entry barrier.
We recognize that our growth has strong ties to coaches, clients, employees and the communities we operate in. We acknowledge that our impact and responsibilities extend beyond the boundaries of our immediate business and our Code of Conduct serves as our guiding light. We put our values into practice and hold our undertakings to the highest possible standard of ethics.
We strive to hire the best talent, create a great product, and empower a global, loyal community of established and next generation coaches. We believe that a strong ethical anchor that influences our daily actions is vital to achieving this aspiration.
We are on an important mission to solve one of our generation’s most pressing challenges. This puts high expectations on all employees across our organization. Fundamental to our growth is deep care and priority for quality. We encourage a feedback culture in order to continuously improve and uphold a high standard of quality in all we do.
We believe that the workplace is a place where people can grow, develop, and nurture one another. We advocate for spreading positive energy and being mindful of the needs of your colleagues. Inclusivity and diversity are values that we live by and cherish. We do not tolerate, in any shape of form, offensive and/or derogatory jokes or remarks or any physical abuse or threats. We are a workplace free of harassment, bullying and discrimination. Disagreements are unavoidable, but every employee should feel it safe to engage, participate in discussions and resolve conflicts. Good intentions are respected, and the best argument always wins.
We strive to fairly promote equal opportunities throughout the organization; filling a role necessitates job-related abilities at its core; we care about hiring the best person for the job. All employees in Lenus are employed according to the legislative requirements in their place or work and we safeguard every employee’s health, safety, and mental and physical wellbeing.
Coaches can only accept clients for whom they are competent to help and coach. Such evaluations necessitate a thorough screening process that takes into account potential injuries, eating disorder history, and other relevant information that may influence the coaching experience.
Our screening tools are based on internationally recognized procedures and come with a set of accompanying tools that are developed by Lenus. These tools must be used by coaches when assessing their clients.
Before any coaching may begin, the assessment must be completed. If a client’s needs are deemed to be outside of the coach’s scope of practice, the client must be rejected and referred to a qualified health professional.
We are dedicated to continually improving our capabilities in this area. We believe that expanding the reach of online coaches is a new and promising approach for coaches to make a positive difference in the lives of a larger number of people.
We strongly encourage coaches to use body positive language in their marketing as we strive to make the world a better and more tolerant place for people of all races, shapes, and sizes.
Lenus does not support the use of illegal substances in fitness, nor will we tolerate any advice or coaching, implicit or explicit, on the consumption or use of illegal substances and performance enhancing drugs. Any violation or breach of these rules will result in immediate termination of the cooperation.