Our code of conduct ensures that we can grow sustainably as a purpose-led company. Lenus serves as a platform so coaches can spend more time interacting with their clients and less time on administration. This way, clients pay less for administration and get more coaching for their money. This is a democratization of training, and we believe that our reach enables us to substantially improve the health of many people who cannot afford traditional personal trainers.
We recognize that our growth has strong ties to coaches, clients, employees and the communities we operate in. We acknowledge that our impact and responsibilities extend beyond the boundaries of our immediate business and our Code of Conduct serves as our guiding light. We put our values into practice and keep all our undertakings to the highest possible standard of ethics.
We aspire to hire the best talent, build the greatest product and preserve and grow a loyal customer base. We believe that a strong ethical anchor that influences our everyday actions is vital in realizing this aspiration.
We are on an important mission to solve one of our generation’s most pressing challenges. This puts high expectations on all employees across our organization. Fundamental to our growth is deep care for quality – slacking in quality is unacceptable and impossible to unify with our values. We encourage a culture of feedback to continuously improve and align.
We believe that the workplace is a place for the individual to grow, develop and nurture others. We promote spreading the good vibe and having an eye for the needs of your colleagues around you. Inclusivity and diversity are values that we live by and cherish. We do not tolerate, in any shape of form, offensive and/or derogatory jokes or remarks or any physical abuse or threats. We are a workplace free of harassment, bullying and discrimination. Disagreements are unavoidable, but every employee should feel it safe to engage, participate in discussions and resolve conflicts. The good intentions are respected, and the best argument always wins.
We strive to fairly promote equal opportunities across the organization – fulfilling positions have job-related responsibilities at their core; we care about employing the best person for the job. All employees in Lenus are employed according to the legislative requirements in their place or work and we safeguard every employee’s health, safety, and mental and physical wellbeing.
Coaches can only onboard clients which they are equipped to responsibly help and coach. Such assessments require a thorough screening process that considers potential injuries, eating disorder history or other relevant information that influences the coaching period.
Our screening tools are based on internationally recognised methods and supplied with a range of supporting tools from our own development. The coaches must use these tools in making the assessment of their clients.
The assessment must take place before any coaching initiates. If a given client is deemed out of responsible scope, the client must be rejected and referred to a qualified health professional.
We are committed to continuously improve our capabilities in this domain, and we look at the unique reach of online-coaches as a new and promising way of specifying needs and helping people.
As we strive to make the world a better and more tolerant place for people of all colours, shapes and sizes we strongly encourage coaches to use a body positive language in their marketing.
We respect the privacy of users. We are processing information confidentially and live up to our obligations as both data processor and data owner in accordance with GDPR – this includes any user’s right to invoke the “Right to be forgotten”. Sharing information with us is transparent and we ask for permission before collecting and undertaking any data processing. Information on this is available in our Data Policy and Terms of Service. We have taken the necessary measures to protect any unauthorized access to user’s data. This entails, but is not limited to, limited access to personal information by employees within our organization.